Shipping policy

Shipping Policy
1. Purpose
The purpose of this Shipping Policy is to outline the procedures and guidelines for shipping products from Evolution Height Safety to ensure timely delivery and customer satisfaction.

2. Scope
This policy applies to all employees involved in the shipping process, as well as any third-party vendors engaged in shipping on behalf of Evolution Height Safety.

3. Order Processing
Orders will be processed within 1-3 business days after payment confirmation.
Customers will receive an email notification once their order has been shipped.
4. Shipping Methods
Evolution Height Safety offers various shipping methods, including standard and expedited shipping options.
Shipping costs will be calculated at checkout based on the selected shipping method and the destination.
5. Delivery Times
Standard shipping typically takes 5-7 business days for domestic orders.
Expedited shipping options are available, and delivery times will be provided during checkout.
International shipping times may vary based on the destination and customs processing.
6. Tracking Orders
Customers will receive a tracking number via email once their order has shipped.
Tracking can be accessed through the shipping provider’s website to monitor order status.
7. Shipping Restrictions
We currently ship to addresses within South Africa and select international locations.
Some products may be subject to shipping restrictions based on local laws and regulations.
8. Damaged or Lost Shipments
In the event of a damaged or lost shipment, customers must contact Evolution Height Safety within 7 days of delivery for assistance.
Proper documentation (e.g., photos of damage) may be required to process claims.
9. Returns and Exchanges
Please refer to our Returns Policy for information on returning or exchanging products.
10. Compliance
All shipping practices must comply with the applicable laws and regulations governing shipping and transportation.